We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

camsul's avatar
camsul
Explorer | Level 4
2 years ago

In Dropbox for MacOS, the Dropbox folder appears two places

I have MacOS Ventura 13.3.1 and the new Dropbox for MacOS has shifted my Dropbox folder to ~/Library/CloudStorage/Dropbox.  However, it left in place my previous Dropbox folder at ~/Dropbox.  In Find...
Desktop
Folders
Mac
  • Jay's avatar
    Jay
    2 years ago

    Hi camsul, as your Dropbox folder is now in the CloudStorage location, the other Dropbox folder, which looks like an alias to that location, is only a shortcut. 

     

    If you wish, you can delete that shortcut, so that only the CloudStorage folder remains in Finder.

Dan H.10's avatar
Dan H.10
New member | Level 2
2 years ago

I have the same problem, but the files are different.  In comparison they are not the same in file size.  

I did not know this and was working on the sidebar dropbox files. They will not upload.  Very messy.

I do not think they are synched to each other and the old one is not a shortcut.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Dan H.10, let's jump right into this! 

     

    If I understand this right, it seems you're having issues with your Dropbox folder showing in two different paths. 

     

    As a first step, you'd need to identify which folder is syncing, and which isn't. Please check your app's preferences, and specifically under your Sync tab, in order to check the path of your Dropbox folder, please. 

     

    Feel free to also let me know your app's syncing status at the moment. 

     

    Also, do you see Dropbox icons next to the files in both places? 

     

    Keep me posted, and we'll take it from there! 

    • Dan H.10's avatar
      Dan H.10
      New member | Level 2
      2 years ago

      I spent a hour with apple figuring this out and how it happened.

      A serious technical note needs to go out to people.

      Folder A is linked, but all files are online only.  It has the icon and is in the CloudStorage library. This was done by the app I am told.

      Folder B is the folder that came over with the migration.  It is not linked, and does not sync.  No checks or cloud arrows.  

      I am backing up the orphan file to an external drive now. 9 hours.   

      Then I will commence to downloading all my online only folders.  TimeTBD.

      I cannot work until this is done. 

    • NateVee's avatar
      NateVee
      New member | Level 2
      4 months ago

      I have the exact same problem. The previous dropbox alias folder randomly stopped syncing or could have been result of running CleanMyMac - MacPaw and it accidentally scrubbed some program files? But pretty sure it was an issue before running the clean up.

      I uninstalled and reinstalled dropbox (204.3.5321-Up To Date). Now I got the dropbox icon with the cloud symbols and can see team's files that were missing for weeks. 

       

      However, ALL my file changes in the old alias folder have not synced or migrated or whatever. So now I have no idea of know what changes were made and how to meld the two opposing file structures. If I override all of the files on the new install icon cloud symbol one...it's going to screw my entire team's changes for many weeks. 

       

      Now what?  

       

      Also executed the Preference > Account > Option > "Fix Hard Links".

      However, "Fix Permissions" Errors Out. 

       

      Location Path: /Library/CloudStorage/Dropbox

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!