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Forum Discussion

fherrmann's avatar
fherrmann
Explorer | Level 3
2 years ago

Include time zone info in top line of sent faxes

When sending, Dropbox Fax adds the legally-required top line with time stamp and sender info, but the time is ambiguous because the time zone is not included.

From my observation so far, Dropbox Fax seems to use US Pacific time. Other fax services may use different zones, but they print the zone after the time. For example, I've received eFax messages labeled "EDT" or "GMT". 8x8's web site says they use GMT.

Ideally, the time zone should match that configured in the sender's preferences, but Dropbox support tells me that is impossible. (Really??)
But if it can't be configured, then GMT might be a better choice than US Pacific.
In any case, the time zone should be printed to eliminate ambiguity.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there fherrmann, thanks for taking the time to share your thoughts on this with us.

     

    I just wanted to mention that your feedback has been noted in our system, but feel free to let us know if you have anything else to add.

     

    Have a lovely weekend!

    • dreedesq's avatar
      dreedesq
      New member | Level 2

      So, it's been a year. Have you not been able to fix tghis glitch? As an attorney, knowing when a fax was actually sent is critical. . . Having to guess that the time stamp DropBox provides is actually 3 hours different because it is presumably using PST is not helpful.

      Having the ability to either change the time to my local time (Eastern) or to have the time stamps in the system reflect Pacific time, is.

      Davis

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