We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Bobmnh's avatar
Bobmnh
Helpful | Level 5
7 years ago

iOS 11 Files App iPad - waiting to download

Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...
Dropbox Plus
Mobile
Setting up the apps
Third Party Integrations
  • CC_JF's avatar
    CC_JF
    7 years ago

    Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.

     

    Thanks everyone for your patience!

    CC_JF

ptnorman's avatar
ptnorman
Explorer | Level 3
7 years ago

I am experiencing the same issue: attempts to download/view a PDF located in my Dropbox via the Files app fail every time on my iPad Pro 10.5 but work fine on iPad Pro 9.7, iPhone 7 Plus and iPad Pro 12.9 (Late 2015).

 

- iOS 11.2.1 on all four devices

- Dropbox 76.2.2 for iOS on all four devices

 

 Thank-you for the post CC_JF!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!