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Forum Discussion
iOS 11 Files App iPad - waiting to download
Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...
Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.
Thanks everyone for your patience!
CC_JF
CC_JF
Dropbox Staff
Dropbox StaffHey folks! I wanted to give a progress update on this here.
First and foremost thank you all for your patience while we continue to debug the issue. We have identified a fix and it should be out to everyone very soon.
For those who are experiencing this issue in the meantime, the only workaround is to restart the device. We find that this bug most commonly occurs when upgrading iOS to 11.2.x from 11.1 or 11.0, or in very rare situations when upgrading from release to release.
Once again, I personally apologize for the time it's taken to resolve this as it's been pretty tough to pin down and reproduce. I'll make sure to bump this thread again when it's on the store!
CC_JFDropbox Staff
Dropbox StaffHey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.
Thanks everyone for your patience!
CC_JF
