We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RBiOS's avatar
RBiOS
Helpful | Level 6
7 years ago

iOS unable to save to Dropbox from Chrome or Safari

  • When attempting to export a pdf file from iOS 12 iPad, Chrome or Safari the original file name changes to "file" followed my the month, day, hour, minute & second.  Have attempted from iPhone and problem does not occur.  Need the original name maintained during the exporting operation.
Mobile
Preview
Setting up the apps
  • RBiOS's avatar
    RBiOS
    7 years ago

    Hi Walter,

    Thank you for your response.

    I’m trying to save from Chrome. In Chrome there is no export option within the (...)

    I am using the square with the arrow, also in the top right corner. This provides the option of Save to Dropbox. 

    However, as suggested, I cleared the cache. This has now allowed me to save from the bottom right. When I  tap screen option Open In...appears, and  I now have the option to Save to Dropbox from here. 

    So original problem still exists, but the work around is fine. 

  • Walter's avatar
    Walter
    7 years ago

    Thanks for the additional information RBiOS - much appreciated.

    Could you do me a favor and try this on another browser and let me know if you get the same results?

    If not, this would mean that the problem you're experiencing comes from Chrome itself, not Dropbox, and in that case the best way to tackle this would be to reach out to Google (or Chrome's developers) directly. 

    Keep me posted on your findings please and happy November!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there RBiOS - sorry to hear about this.

    Could you please confirm you're using these steps to export your PDF files? 

    • Open the file you’d like to export in the Dropbox app
    • Tap the ellipsis (..) on the top-right and select “Export”. You will now see two rows of apps.
    • In the lower row, tap “Open In…” - this will show you a list of apps to export this file to. If you don’t see any apps indicated, you will need to download an app that supports this filetype. 

    Please note that exporting a file saves a copy of the file to another app. Exported files will not sync with your Dropbox account.

    If you're still having this issue, could you let me know if it persists after clearing your browser's cache, on other browsers and/or on an incognito or private browsing window? 

    If you're still getting an error or having a problem, please attach a screenshot so we can have a visual too in your next response.

    Thanks in advance and happy Halloween!

    • RBiOS's avatar
      RBiOS
      Helpful | Level 6
      7 years ago

      Hi Walter,

      Thank you for your response.

      I’m trying to save from Chrome. In Chrome there is no export option within the (...)

      I am using the square with the arrow, also in the top right corner. This provides the option of Save to Dropbox. 

      However, as suggested, I cleared the cache. This has now allowed me to save from the bottom right. When I  tap screen option Open In...appears, and  I now have the option to Save to Dropbox from here. 

      So original problem still exists, but the work around is fine. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        As you describe this, it seems like a Chrome specific issue to me RBiOS - could you provide a screenshot to make sure we're on the same page please?

        Thanks!

  • AndrewYee's avatar
    AndrewYee
    New member | Level 2
    6 years ago

    I have the same issue.  This is with an iPad.  In Safari, I can save the PDF to Dropbox.  In Chrome, I only have an option to save a file (that is not the PDF).

    • curryzero's avatar
      curryzero
      Explorer | Level 3
      5 years ago

      I solved it by opening Dropbox app. Turns out that Dropbox app just needs some updating. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!