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Solved
iOS unable to save to Dropbox from Chrome or Safari
When attempting to export a pdf file from iOS 12 iPad, Chrome or Safari the original file name changes to "file" followed my the month, day, hour, minute & second. Have attempted from iPhone and p...
Hi Walter,
Thank you for your response.
I’m trying to save from Chrome. In Chrome there is no export option within the (...)
I am using the square with the arrow, also in the top right corner. This provides the option of Save to Dropbox.
However, as suggested, I cleared the cache. This has now allowed me to save from the bottom right. When I tap screen option Open In...appears, and I now have the option to Save to Dropbox from here.
So original problem still exists, but the work around is fine.
Thanks for the additional information RBiOS - much appreciated.
Could you do me a favor and try this on another browser and let me know if you get the same results?
If not, this would mean that the problem you're experiencing comes from Chrome itself, not Dropbox, and in that case the best way to tackle this would be to reach out to Google (or Chrome's developers) directly.
Keep me posted on your findings please and happy November!
1st photo is when Save to Dropbox is selected from square with arrow in top right
2nd photo is correct file name when Save to Dropbox is selected from Open in from bottom right
- Walter
Dropbox Staff
Thansk for the additional information and useful screenshots RBiOS - much appreciated.
As this seems to be a Chrome related issue, could you let me know if you're running the latest version of Chrome and if you tried asking them directly?
Moreover, what is the size and type of the file(s) that you’re trying to import into Dropbox?
Does this issue happen for all files or just specific files?
Let me know what you find please.
Thanks Walter
I am running latest Chrome on latest iOS. No I have not asked Google. Will do this.
File size is 912KB. Issue only seems to happen with PDF’s. However these are the only files I try to save from a browser.
Files saved from email have no issues.
