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LSS1952's avatar
LSS1952
Explorer | Level 3
2 years ago
Solved

IPadOS 17.3.1 is not recognize DropBox as unlocked

Use Pages on iPad running iPadOS 17.3.1. Save files to Drop Box as PDF so they may be uploaded to various sources. Until Tuesday, never had a problem. Now, even though I have turned off the pass code in Drop Box, when selecting it as a Source, error is that drop box is locked. There is now a new icon appearing: which seems to indicate Drop box is locked. 

 

I have done all the usual, i.e., deleted the APP, Reinstalled the APP, and added it back as a source, restarted the iPad, cleared cache. Nothing works. The only way i can use Drop Box for this is to split screen to drag and drop the file. There are lots of reasons why I prefer not to do this. 

 

I did contact Apple Support. They feel this issue is on the top Box side. 

 

NOTE: If I use my iPhone 14 Pro Max running IOS 17.3.1, no problem. It works as it always has. Also, that icon does not appear next to the drop box, source whether or not it is still locked. 

Error Messages
iOS
Mobile
  • BenDBX's avatar
    BenDBX
    11 months ago

    Hi LSS1952,

     

    We've made some changes in a recent update that should fix this. Can you update to the latest version of Dropbox on your iPad and confirm if you're still experiencing this? Thanks so much!

     

    Regards,

    Ben

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for posting on our Community, LSS1952! 

     

    Can you send me a screenshot of what you see exactly, so that I can have a visual? 

     

    I’d also like you to clarify the app version of Dropbox that’s running on your iPad. 

     

    Let me know when you’ve got more updates.

    • LSS1952's avatar
      LSS1952
      Explorer | Level 3
      2 years ago

       

      Version 364.2, download 1 week ago.

       

      Thanks

      • arc_land's avatar
        arc_land
        Icon for Dropbox Engineer rankDropbox Engineer
        2 years ago

        This issue seems related to our file provider.

        Could you please try clearing the cache follow the steps in this link to see if it resolves the problem?

         

        Thank you.

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