Forum Discussion

da90's avatar
da90
Helpful | Level 6
8 years ago
Solved

[ISSUE] Google chrome won't load dropbox link url [ Work Around ]

Google chrome on ubuntu 16.04 does not load the url to link the client. It loads up google chrome but the page is blank with no url in the url bar.   For anyone else having the same problem you wil...
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey da90, sorry to hear about the difficulty you experienced while trying to submit a support request! 
     
    If it’s not too much trouble for you, I’d suggest retrying through our Help page at https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”?  On the “Other details” field there, please fill in any additional info on what you’re experiencing, that would help our team determine the case . 
     
    This should let you write in to our team to report the issue. If you write us there, please include your 7-digit ticket ID in your next post, so as to make sure we handle it as soon as possible. 
     
    I’m looking forward to hearing back from you here. Thanks! 
310EI's avatar
310EI
Star | Level 17
8 years ago
da90 wrote:

Thanks for the help.

I tried sending a request via https://www.dropbox.com/support/email/dropbox_app/submit but when i click on submit nothing happens. Today is just not my day lol.

Is there an email address so i can send them an email?

Hello, da90...

 

You're welcome.

 

I see.  I guess it's not your day... my advice is to shut-off all of your electronic devices, read a book the old fashioned way (actual book in hands) and quietly wait for tomorrow :nerd:

 

Or... see if this Support Page will load for you.

  • da90's avatar
    da90
    Helpful | Level 6
    8 years ago
    I'll leave it for now maybe the Devs will pick up on it and look into it.

    Since Firefox can be used it's not much of a problem, I thought I'd post about it for anyone else having the same issue.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey da90, sorry to hear about the difficulty you experienced while trying to submit a support request! 
       
      If it’s not too much trouble for you, I’d suggest retrying through our Help page at https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”?  On the “Other details” field there, please fill in any additional info on what you’re experiencing, that would help our team determine the case . 
       
      This should let you write in to our team to report the issue. If you write us there, please include your 7-digit ticket ID in your next post, so as to make sure we handle it as soon as possible. 
       
      I’m looking forward to hearing back from you here. Thanks! 
      • Karina's avatar
        Karina
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey da90 hope you're doing good :upside_down:

         

        Just wanted to check in and see if you've been able to get through and submit a support request to get in contact with our team via email. 

         

        Let me know if there's anything I can do to help. Thank you! 

         
        [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

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