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Forum Discussion
Latest Update App Won't Open
After having Dropbox hound me for days about the latest update, I finally did it earlier today. Now the Dropbox app quit and won't open again. MacPro 2019 Mac OS 12.6.2 Monterrey. It was working fine...
Latest development. Dropbox reappeared in my menu bar when I started my computer this morning without me doing anything, even though I had uninstalled it. It seems to be working fine. I've never had software "heal" before, but welcome to the 21st century I guess?? I can only think that since I have my OS set to install updates that some update of thMacOS or Dropbox app took care of things.
Or ghosts...
The latest twist- Dropbox app still won't start, but while it's trying to start, my computer gets completely bogged down. Trying to move any file takes forever. Even moving a screenshot on the desktop into a folder will take 10-15 seconds. I have to quit Dropbox, log out of my Mac user account, and then log back into my Mac user account for things to work normally.
I also upgraded the Dropbox app on a new MacBook Pro with an M2 chip, and so far it is working fine. I'm not sure if this is an Intel problem, but if it is, Dropbox is going to have a lot of people with this problem. There are still a lot of Intel based Macs out there...
- Megan
Dropbox Staff
Hi Bianchi Sound, happy Monday!
When you try to start the app, does it give you any errors? How does it behave?
Which app version do you currently use, and what is the app's syncing status currently?
Keep me posted!
When I tried to start the app, the Menu Bar icon shows up grayed out. If I click that, there is a message that it is starting, and a little graphic that goes on for a long time. While this is happening, any attempt to move a file from one folder to another anywhere on my computer (Not just in or out of Dropbox, mind you! Between any two places on my hard drive, including putting things in trash...) takes forever.
Eventually I will get an error message from the App that it failed.
If I quit the app and log out of my Mac User account and log back in, my computer starts working fine again. So I deleted the Dropbox App, waiting to get an answer.
Now, here's the crazy thing- With the Dropbox App deleted, I can put files in the Dropbox app on my computer and they sync to Dropbox. And if I put files in my Dropbox from another computer they sync to the computer with the Dropbox issue.
I can see two Dropbox Processes running still in Activity Monitor, so regardless of what Dropbox says, deleting the app doesn't totally remove Dropbox from your computer. And whatever is left is doing what I need.
So at this point I'm kind of done messing with it. If Dropbox does an update to fix the issue I'll check it out, but this has already killed several hours for me, and made me question why I am paying for a service that has zero support unless you are an enterprise user. My time would be better spent looking for alternatives that support their paying customers.
- Walter
Hey Bianchi Sound, sorry to hear you're having issues with this.
Can you please clarify if you've granted Dropbox full disk access on the affected device?
If you did and this persists, could you click on the blue hyperlink on your error message and send that on?
This would help us assist further.
