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Daniel H.46's avatar
Daniel H.46
Explorer | Level 3
2 years ago

Lost my Dropbox folder after reinstalling macOS

HELP I had to reinstall Mac OS and everything is gone on my laptop. Before I had a local file on the laptop that said Dropbox, which had everything I had on in the Dropbox cloud --- how do I get th...
desktop
Folders
Mac
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Have you downloaded Dropbox and reinstalled it to your laptop using the email address and password you used previously?

 

www.dropbox.com/downloading

  • Daniel H.46's avatar
    Daniel H.46
    Explorer | Level 3
    2 years ago

    yes

  • Daniel H.46's avatar
    Daniel H.46
    Explorer | Level 3
    2 years ago

    Yes

     

    • Daniel H.46's avatar
      Daniel H.46
      Explorer | Level 3
      2 years ago

      NOthing appears do I have to do anything. Sorry for a lame question, I lost my son in august and he was my tech man, so I am now a Techno Peasant

       

    • Daniel H.46's avatar
      Daniel H.46
      Explorer | Level 3
      2 years ago

      NOthing appears do I have to do anything. Sorry for a lame question, I lost my son in august and he was my tech man, so I am now a Techno Peasant

  • Daniel H.46's avatar
    Daniel H.46
    Explorer | Level 3
    2 years ago

    Yes

  • Daniel H.46's avatar
    Daniel H.46
    Explorer | Level 3
    2 years ago

    I have replied but I have never done this before, so I don't know if this got to you

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I’m really sorry to hear for your loss, Daniel. Let’s have a look together. 

       

      To clarify, can you see your Dropbox files here, or have they disappeared from the Dropbox website, as well?

       

      Finally, have you been in touch with our support team about this? If yes, please send me your ticket number.

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