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Forum Discussion

Helpful | Level 6

5 years ago

Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

Setting up the apps

YousifGarabet
5 years ago
Dear Walter Lusil thanks for your help
toady I opened and suddenly it opens normally without touching any thing
thanks 😘

YousifGarabet
Helpful | Level 6
5 years ago
Note: I can open it with google docs but not with word for the web
- Walter
  Dropbox Staff
  5 years ago
  Hi YousifGarabet; welcome to our Community and happy Monday!
  
  Can you please check if you get the same results after clearing your browser's cache, on another browser or an incognito window with no extensions or plugins running?
  
  If this persists, could you let me know which app is your default one for opening this kind of files as shown within your account's Connected Apps tab online?
  
  Thanks a bunch!
  - Lusil
    Dropbox Staff
    5 years ago
    Hey YousifGarabet, thanks for the additional information!
    
    Out of curiosity, do you see the relevant app being listed under your Connected Apps on the website?
    
    If you do see it, have you tried disconnecting and reconnecting it again?
    
    Let us know how it goes, cheers!

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