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PA-E3's avatar
PA-E3
Explorer | Level 3
2 days ago

My app is stuck indexing and downloading content for a week now.

Hello, 

My Dropbox has been uploading and downloading these files for 1 week now. The files being uploaded and downloaded has not changed. 

Any help with this issue would be greatly appreciated. 

Regards,

desktop
sync
Windows
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hey PA-E3, welcome to our Community!

    As a first step, I’d like you to right click on your local Dropbox folder, select “Properties” and send me a screenshot of the next window you’ll see.

    Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

    Let me know what you find.

    • PA-E3's avatar
      PA-E3
      Explorer | Level 3
      2 days ago

      Hello Megan, 

      Thank you for your prompt response. Please see a screenshot of the requested information. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        Hey PA-E3 thanks for the screenshots!

        I'd like to have a closer look into this, and we might need to escalate your case. In order to do so, I'm going to need to send you an email. Are you okay with that?

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