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Forum Discussion
My Dropbox desktop app is stuck on "Connecting".
Dropbox won't connect on my pc with windows 7. I've re-installed, rebooted and tried: https://help.dropbox.com/desktop-web/configuring-firewall Most of the preferences buttons are disabled; selecti...
Has anynone found a solution for this ? I've unlinked and reinstalled in 5 different ways and I can't get it to work no matter what i do...
Edit: Found a fix for myselfGo to proxies on your Mac and disable ''Auto Proxy Discovery''. I did not realise that this needed to be disabled in order for there to be no proxies. As I have a new computer I thought proxies where basically none.
Hope this helped someone. Here's another thread with more fixes.
https://www.dropboxforum.com/hc/en-us/community/posts/206754586-Dropbox-3-20-1-not-connecting-not-syncing
I too am stuck connecting. I have windows 10 and recently (2/6) did a dropbox update on my iphone and ipad. The problem started then. When I try to troubleshoot compatability, it seems like it is trying to be compatible for windows 8 (windows 1o is not an option). Also dropbox version number for devices is different for my PC. After I uninstalled and re-installed, It said I have no internet connection...computer is offline...check network settings. Network and internet is fine. Issue is that when I move something to dropbox on my PC it goes there, but not to my devices...
- Rich
Super User II
richg wrote:
I have windows 10 and recently (2/6) did a dropbox update on my iphone and ipad. The problem started then.
Updating Dropbox on your mobile devices would have no impact on your computer.
When I try to troubleshoot compatability, it seems like it is trying to be compatible for windows 8 (windows 1o is not an option).Make sure Dropbox is NOT running in any compatibility mode. It's not needed.
Also dropbox version number for devices is different for my PC.The version numbers are not the same across multiple device types. Only Mac, Windows and Linux (usually, but not always) share a version number. Android and iOS devices will always have different version numbers.
After I uninstalled and re-installed, It said I have no internet connection...computer is offline...check network settings.Something on your computer or network is blocking Dropbox from connecting to the Internet. You need to determine what that is and prevent it from doing so.
Temporarily disable any antivirus or firewall software and try again. Also, if you can get to Dropbox Preferences, ensure that the Proxy setting is set to No proxy (assuming you don't use a proxy, of course).
Thank you Rich (superuser), I fixed issue with your help. I went to my webroot and disabled my firewall, web shield and realtime shield, and when I clicked the dropbox icon in lower right bar, I was given a prompt to sign on to dropbox. I also had set proxy for "no proxy". Thanks again!
i guess it was just a temporary fix. When I turned my PC back on this morning I was stuck not connecting. I disabled the firewall and shields and dropbox connected. Has anyone discovered a permanent fix?
