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Forum Discussion

Rodney E.'s avatar
Rodney E.
New member | Level 1
11 years ago

My Dropbox desktop app is stuck on "Connecting".

Dropbox won't connect on my pc with windows 7. I've re-installed, rebooted and tried: https://help.dropbox.com/desktop-web/configuring-firewall Most of the preferences buttons are disabled; selecti...
desktop
Setting up the apps
  • Markus M.11's avatar
    Markus M.11
    9 years ago

    Has anynone found a solution for this ? I've unlinked and reinstalled in 5 different ways and I can't get it to work no matter what i do...  


    Edit: Found a fix for myself

    Go to proxies on your Mac and disable ''Auto Proxy Discovery''. I did not realise that this needed to  be disabled in order for there to be no proxies. As I have a new computer I thought proxies where basically none.

    Hope this helped someone. Here's another thread with more fixes.

    https://www.dropboxforum.com/hc/en-us/community/posts/206754586-Dropbox-3-20-1-not-connecting-not-syncing

Ed568's avatar
Ed568
New member | Level 2

Ive been using the Desktop App for about 5-6 years now, and starting last week it would just not connect. Ive uninstalled the app and downloaded the latest version (Dropbox 119.4.1772) off the website but the app still does not work. Its continuously says its connecting but to no avail, while my network is just fine. proxy and firewall is also not an issue here. Any clue whats going on ?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey Ed568, and welcome to our Community!

I've moved your question under this thread, since the issue seems to be similar.

Usually this is caused due to an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client from connecting to the internet. Can you disable them temporarily or whitelist and let me know if this helped? 

Also, can you click on your Dropbox icon, then avatar or initials, then Preferences, Proxies and change the Proxy settings to "No proxy"? 

Hope this helps!

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