We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Onnbrok's avatar
Onnbrok
New member | Level 2
2 years ago

Not eligible for Dropbox for macOS 12.5 or later

Hi.

I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files.

Therefore we want to upgrade to the new version that supports the Apple silicon API.

However, we do not receive an invitation and in settings it says "You are not eligible for the updated Dropbox for macOS on File Provider at this time"

Have been in contact with dropboc support several times. Only get stupid answers before they stop replying at all.

Please, can anyone help?

Desktop
dropbox business
Mac
  • Amy's avatar
    Amy
    2 years ago

    Hi Vincent B.10, thanks for your comment, and to the others in this thread as well, we hear your frustrations and understand your confusion about the eligibility criteria and migration process. 

     
    Currently, users interested in migrating need to be running macOS 12.5 (although we recommend macOS 13 for the best experience) and have less than 300K files. If you have more than 300K files, we recommend using Selective Sync to decrease your number of files to meet the requirement, migrate, and then, if you’d like, you can sync the content back to your Dropbox. 
     
    Here’s how you can sync down your content in order to migrate:
    1. Open your Dropbox desktop app preferences.
    2. Click the Dropbox icon in your menu bar in the top right corner of your screen.
    3. Click your avatar (profile picture or initials) in the top-right corner.
    4. Click Preferences.
    5. Click the Sync tab.
    6. Under Select folders to sync to this Mac (Mac), click Select folders.
    7. Check the folders you’d like saved on your hard drive. Uncheck the folders you’d like removed.
    8. Click Update.
     
    We understand that this is not ideal. We are working on solutions to this issue and will let you know as soon as we have made the necessary improvements. 
     
    We will be in touch when we have any updates. Thanks again for the feedback.
     
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Onnbrok, thanks for posting to our Community.

     

    As I'm sure our support team has already mentioned, we're still in the process of rolling out the new Dropbox for macOS version of the Dropbox app.

     

    When you’re eligible, you’ll receive a notification on the Dropbox icon in your menu bar. 

     

    In the meantime, you can join our beta program. To do this, you can turn on early releases.

     

    Let me know if you have any questions.

    • THISTHING's avatar
      THISTHING
      Explorer | Level 4
      2 years ago

      This has reached a ridiculous level. Dropbox supposedly has been rolling out this fix for months (for over a year now). I've yet to receive notification of being eligible on either a personal or a business account. It is seriously disrupting our workflow with InDesign and any other program that links files. 

       

      After a decade+ with Dropbox, we are considering moving to Box. 

    • Michel B.16's avatar
      Michel B.16
      Explorer | Level 4
      2 years ago

      Hi Hannah,

       

      How is this rolled out? I have two devices on Ventura, and on one the Dropbox client has been updated a month ago, and on the other it (still) hasn't.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Michel B.16, hope it's OK to jump in. 

         

        Do you have any external drives connected to the computer in question/Dropbox app perhaps?

  • franko2000's avatar
    franko2000
    New member | Level 2
    2 years ago

     I cant do either as Now I have noticed this!! am I correct??

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey franko2000, sorry to hear you're having issues with this.

       

      To be able to run the desktop app on your computer, you'll need to be on Mac OS 10.13 High Sierra or later. 

       

      For more information, you can have a look here.

       

      I hope this helps a tad. 

      • franko2000's avatar
        franko2000
        New member | Level 2
        2 years ago

        why now after this period of time don't I want to change my operating system?? why..

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!