You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Tam-E's avatar
Tam-E
Explorer | Level 3
2 years ago

Only my personal Team folder shows in Office apps.

I have Dropbox Desktop.  I have two accounts: Personal, and Business.  The Business account allocates me an individual folder and a team folder.  

In times past, before I was given an individual folder for work (why?  I don't know.  Didn't ask for it), my dropbox was easily accessible with Office applications.  NOW, when I click "File / Open" I only see my PERSONAL folder, or my INDIVIDUAL folder.  I can get to the team folder, but only by clicking on team folder and then navigating to the team folder where all my work actually is.  It is an annoyance - and I'd like to know if it is fixable.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Tam-E, I hope you're having a great Friday so far! 

     

    Can you send me a few screenshots, in order for me to have visibility of the steps you follow on your end? 

     

    Also, does this happen on all of your Office apps? 

     

    Keep me posted!

    • Tam-E's avatar
      Tam-E
      Explorer | Level 3

      Hi Megan

       

      Yes - all my office apps. I don't see how to send you screenshots?  I've moved the screenshots I took to a dropbox folder and am posting here: [removed]

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Tam-E, sorry to jump in here.

         

        I've removed your link to stop it from causing excessive traffic for your account.

         

        From what I could see though, you had screenshots of both your files explorer Dropbox (our desktop client) and also Dropbox Lite (for S mode).

         

        Which one is the main app you're using to access your files?