You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Mobile app crashing on Android, when previewing certain Word docs
Hi. I have a Samsung S22 Ultra (One UI 5.1). Within the past few months, Dropbox (352.2.2) keeps crashing when I open certain word docs. These are files that have been in use for years without issue previously (always on Basic). I've tried making it available offline vs online only, and it doesn't matter. Error reads: "Something went wrong with Dropbox, etc." After enough tries, it tells me to clear the cache, which I do, still crashes. Tried uninstalling, then reinstalling, same issue. Eventually, the phone tells me that it's crashing too much and Dropbox is causing a battery problem, so maybe put it in a deep sleep, which I don't do. I can open a small word doc (22 kb) in the same folder, but not a slightly larger one (56 kb). I can open all of them if exported to Microsoft Word. I can also open them on my Macbook, so the files are not corrupted.
Only my personal Team folder shows in Office apps.
I have Dropbox Desktop. I have two accounts: Personal, and Business. The Business account allocates me an individual folder and a team folder. In times past, before I was given an individual folder for work (why? I don't know. Didn't ask for it), my dropbox was easily accessible with Office applications. NOW, when I click "File / Open" I only see my PERSONAL folder, or my INDIVIDUAL folder. I can get to the team folder, but only by clicking on team folder and then navigating to the team folder where all my work actually is. It is an annoyance - and I'd like to know if it is fixable.
Dropbox Badge Immovable on Multi-Screen Mac
I'm running the latest Dropbox, Office 365 and macOS software on a MacBook running its own Retina display and an external monitor. The Dropbox Badge only shows itself on files stored in Dropbox rather than on OneDrive - as you'd expect - but it's currently sitting in Excel at the top left of the Retina display blocking the two window control buttons. The help file suggests you can click and drag it to move it but sadly that is simply not the case. It stubbornly remains in that position.
