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jwc1's avatar
jwc1
New member | Level 2
8 months ago

"Permission Denied" startup error on Windows 10

Windows 10 updated and now I can't get dropbox to open or update files. Tried to reinstall but it won't let me open the installer.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 198.4.7615
bn.constants.WINDOWS_SHELL_EXT_VERSION: 72
bn.is_frozen: True
machine_id: f8db0a33-2868-4d89-8f63-169dc31cc86a
pid: 13028
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\WesChism\\AppData\\Local\\Dropbox\\instance5'
         real_path='C:\\Users\\WesChism\\AppData\\Local\\Dropbox\\instance5'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'D:\\Drop Box\\Dropbox'
              real_path='D:\\Drop Box\\Dropbox'
                    	not found
              parent	not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\198.4.7615\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\198.4.7615\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\WesChism\AppData\Local\Temp
TEMP: C:\Users\WesChism\AppData\Local\Temp
tempdir: 'C:\\Users\\WesChism\\AppData\\Local\\Temp'
         real_path='C:\\Users\\WesChism\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/shared/error_util.py", line 31, in convert_error
  File "desktop/dropbox/sync_engine/file_system/windows.py", line 342, in __init__
pywintypes.error: (21, 'CreateFileW', 'The device is not ready.')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "desktop/dropbox/client/authentication/register_host_helper.py", line 739, in _on_register_host_success
  File "desktop/dropbox/client/authentication/register_host_helper.py", line 918, in _handle_joining_leaving_cdm_team
  File "desktop/dropbox/client/relocate_namespace_folders.py", line 704, in execute_pending_operations
  File "desktop/dropbox/sync_engine/file_system/windows.py", line 413, in open
  File "desktop/dropbox/sync_engine/file_system/windows.py", line 342, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/contextlib.py", line 131, in __exit__
  File "desktop/dropbox/shared/error_util.py", line 44, in convert_error
  File "desktop/pip/six/six-cpython-38/lib\six.py", line 695, in reraise
  File "desktop/dropbox/shared/error_util.py", line 31, in convert_error
  File "desktop/dropbox/sync_engine/file_system/windows.py", line 342, in __init__
dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] The device is not ready.
  • Hi jwc1,

    Is your Dropbox folder still on your D drive on the same place or has moved by any chance? Check this and revert previous state. 😉

    Hope this helps.