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jelerath's avatar
jelerath
New member | Level 2
3 months ago
Solved

Permissions error on desktop app as appdata points to non-existant location on Mac

I have done a complete uninstall using app cleaner, then deleted any library files containing the words dropbox. I then did a fresh reinstall. However dropbox desktop will not run since appdata point...
desktop
Install
Mac
  • jelerath's avatar
    jelerath
    3 months ago

    The terminal command worked. I just didn't understand why the problem existed at all.  Thanks.  Repeat, the terminal command resolved the problem and dropbox is now working fine.

jelerath's avatar
jelerath
New member | Level 2
3 months ago

Setting permissions doesn't seem to fix the fact that the app data location doesn't even exist. /Users/dougeleratdough is not a location on my computer and so setting access permission is not possible . I don't understand why dropbox continues to try to look for it,

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi jelerath, just to check, the command that you entered didn't work on your machine?

 

If so, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

  • jelerath's avatar
    jelerath
    New member | Level 2
    3 months ago

    The terminal command worked. I just didn't understand why the problem existed at all.  Thanks.  Repeat, the terminal command resolved the problem and dropbox is now working fine.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the heads up jelerath! 

      Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😀

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