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Judy12159's avatar
Judy12159
Helpful | Level 7
2 years ago
Solved

A '.dbxignore' file popped up on my desktop. Can I delete it?

I now have '.dbxignore'  on my desktop. Can I delete it or is it necessary to just leave it there. (Sorry if this is an inappropriate category, but I couldn't find an accurate one!)
Delete
desktop
  • Jay's avatar
    Jay
    2 years ago

    HI Judy12159, Judy12205, if you have a different username, this means you've signed up on the phone using a different email from your current Dropbox account. 

     

    There isn't any issue with that, however, you might accidentally be saving files into a different account, since here are two different accounts. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Glad you figured out the hidden file on your desktop, Judy12159, so if you disable hidden files, it just goes away, is that correct?

 

As for accessing the Community, after tapping the 'sign in' option, you should be given the option to sign in to your account, so I'm not sure what happened here.

 

Can you reproduce this using a private browsing window and take a screenshot, so we can check it out?

Judy12159's avatar
Judy12159
Helpful | Level 7
2 years ago

Okay, so usually it's a hidden file. Does that mean I should just leave it alone? My original question was whether I could/should delete it.

If I'm accessing the community on my phone, should I be using my usual DropBox login information? I thought that was what I was doing, but I wasn't able to reach the conversation.

Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Judy12159, I'd recommend leaving the file as is to prevent any issues with the backup process.

     

    It's possible there was an issue logging into the site via the mobile device, however, it seems you're able to post normally.

    • Judy12159's avatar
      Judy12159
      Helpful | Level 7
      2 years ago

      I'm posting on my laptop, not my phone. Well, I'll have to work on this. Thanks!

      • Judy12205's avatar
        Judy12205
        Explorer | Level 4
        2 years ago
        And now I m able to post on my phone. Whew!

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