We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Cadman's avatar
Cadman
Explorer | Level 4
3 months ago

After installing Dropbox on the new laptop, none of my files appear to be available.

I recently got a new laptop.    Have Dropbox installed on old laptop, and it works fine.   However, after installing Dropbox on the new laptop, none of my files appear to be available.   I'm sure i...
  • maher1982's avatar
    3 months ago

    Hi, Are you sure you're signed in with the correct Dropbox account on your new laptop?

    Go to the Dropbox icon in the system tray, click it, and confirm that you're logged in with the correct email.

    If it's the same email connected to both devices, I suggest checking for syncing issues.

    Click the Dropbox icon in the system tray or menu bar and look for any syncing notifications (e.g., "Syncing", "Up to date", or "Paused"). It should show "Up to date" if everything is syncing correctly.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!