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DMASSON's avatar
DMASSON
Explorer | Level 3
11 months ago

I can't access my computer's backup from the mobile or the desktop app

Hi there, I have a new computer and I deleted all old backups on my dropbox and create a new one with dropbox backup. The issue I have now is that I can't see anymore the PC's files in Dropbox Ap...
Dropbox Backup
  • Mark's avatar
    Mark
    11 months ago
    DMASSON wrote:

    Hi Rich,

    Thanks!

    So, not possible anymore to save file directly from the mobile inside dropbox?

    Before, I opened a file on my mobile directly in dropbox and I saved it in a folder of my backup. Then, it synchronized directly on my computer. It was very easy.

    Now, if i can only see my backup on the website and not in the folders in Dropbox App, it will be impossible to do this anymore. I am correct?

    Thank you

    Kind regards

    Didier

    Hi DMASSON 

     

    I dont believe Backup was ever intended to work this way. Backups are totally separate to the syncing features Dropbox has. 

     

    You can still sync a file between mobile and desktop but not inside of a backup config. Those are totally independent and not 'editable' as such. 

DMASSON's avatar
DMASSON
Explorer | Level 3

Hi Rich,

Thanks!

So, not possible anymore to save file directly from the mobile inside dropbox?

Before, I opened a file on my mobile directly in dropbox and I saved it in a folder of my backup. Then, it synchronized directly on my computer. It was very easy.

Now, if i can only see my backup on the website and not in the folders in Dropbox App, it will be impossible to do this anymore. I am correct?

Thank you

Kind regards

Didier

Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago
DMASSON wrote:

Hi Rich,

Thanks!

So, not possible anymore to save file directly from the mobile inside dropbox?

Before, I opened a file on my mobile directly in dropbox and I saved it in a folder of my backup. Then, it synchronized directly on my computer. It was very easy.

Now, if i can only see my backup on the website and not in the folders in Dropbox App, it will be impossible to do this anymore. I am correct?

Thank you

Kind regards

Didier

Hi DMASSON 

 

I dont believe Backup was ever intended to work this way. Backups are totally separate to the syncing features Dropbox has. 

 

You can still sync a file between mobile and desktop but not inside of a backup config. Those are totally independent and not 'editable' as such. 

  • DMASSON's avatar
    DMASSON
    Explorer | Level 3
    11 months ago
    Thanks. It is quite clear !
    All the best

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