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Dropbox Backup

212 Topics

I can't see the folders I want to back up with Dropbox Backup
I can't see my computer directories just the preselected ones like "desktop" The animated logo is confusion and seems to show you can select files - I can't even see the directories. I see that this is a common problem in the forum and I saw the instructions to get the latest version of the backup. No change!
TerryMcC
3 days ago Place Apps and Installations
21Views
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3Comments
Feedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support. I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, through every single forum post that exists in the legit/official Dropbox community. I found numerous instances of my same problem (I followed every suggestion provided; similar to most OPs, none worked), and in every case, the last message on the thread involved somebody from Dropbox stating, "Okay, perhaps it's best to open a support ticket." Meaning no solution was ever presented in the giant thread(s); it was all failed troubleshooting attempts. Since I had no answer, I had to take my issue to Dropbox technical support (did so on SEPT 28). Let the burning of the clock commence! In almost every case, if I rec'd a question from the individual appointed to me, I would write back within 10 minutes. But I wouldn't hear back from them for 24 hours. This went on and on from September 28th to YESTERDAY, October 25th, obviously with weekends being "no help." With this "person," I routinely provided brief, bulleted BITS OF EXTRA INFO (***see below)--things that most likely related to my (I'm guessing uncommon) issue. These would go completely unacknowledged. Screenshots I sent would go unacknowledged. Then *I* would be asked for a screenshot, 24 hours later--requesting the same thing I'd already sent. This cycle continued for almost 30 days. ALSO, almost never did the terminology used by this "person" match what was showing on MY screen (I also asked for--and never rec'd--screenshots); it's as if they were operating on some computer variety that doesn't exist, or not realizing I was using a MAC (even though this was clarified, from the get-go). I would attach a screenshot to show this type of discrepancy (with what this technical support "person" was saying), daily... That'd (usually) be ignored, and another 24-hours would elapse. ***IF CURIOUS, some of the MAJOR DETAILS of my issue, which were never acknowledged: • I'm trying to back up a COPY of a giant (135GB) project file, that's synch'd through Perforce/p4v, to a cloud server. The COPY (which I'm trying to back up) of this giant project file is on a completely unrelated (NOT SHARED) drive, which happens to be the same drive I've always had my (PRE-Perforce) Dropbox backup sitting on. Perhaps one of these "2 files" that won't synch, relates to my backup being a Perforce shared file? (This concern was not acknowledged, in any way.) • Also, my repeated mentions of "DS_Store" (a semi-common "hidden" file in MACS) MAYBE being one of the two files HANGING THINGS UP (generated from MAC/Perforce interfacing?), locked in an endless synch loop... Never acknowledged. I know that file is problematic--from what I've read, in Dropbox's list of official "synch incompatibilities." • Also the fact that, the moment this particular project file began being synch'd through Perforce/p4v, and I tried synch'ing its backup (again, on a separate drive, me trying to update it in typical fashion through the Dropbox "Backup" APP)... At the time this problem arose, something seemed to generate a "clone" version of my iMac (with an alternate name, and "-Lan" at the end of its name), listed where "backups" reside (in "https://www.dropbox.com/account/security"). Brought this up. Not once was this acknowledged. I could go on. In the end, yesterday (which was a Friday; I no longer can survive in my "job" without a cloud backup... and it was the weekend, again), after a month of absolute wheel-spinning with this "person," I tore everything down and started over from scratch, for the umpteenth time--this time removing any trace of my computer's existence on the cloud version of the Dropbox backup app. So basically anything that I'd synch'd to prior, was gone. This is, of course, after deleting every single Dropbox related file or folder in my system. Reinstall, etc. Again, for the umpteenth time. NOW, it seems I have no choice but to maintain a cycle where I create a NEW backup, upload the whole thing (135GB), then whenever I need to UPDATE this backup, I have to DELETE it (Dropbox's targeted backup file), and repeat the process over again (otherwise if I try to synch to it, it still hangs on "2 files"). Pathetic. But works--yet throws the TIME SAVING aspect of SYNCH-ING into the trash. Luckily my connection is fast--the polar opposite of Dropbox technical support! OH YEAH! Why do I have "person," in quotes, above? The numerous times I mentioned "We've--yet again--wasted 24 hours" (I was patient for a while; this is after TWO of the FOUR WEEKS)... one would think a suggestion would be made (by them) for me to "take it to some kind of real-time chat," or something--to expedite the process. Any complaint I had about how the progress--or complete lack thereof--was destroying me (work-wise), would go 100% unacknowledged. No apology; no alternate means of resolving anything was ever presented/proposed. With apologies to this "person" (if real), I'm now of the belief I was (MAYBE?) typing to an "AI Chatbot" the entire time? I GENUINELY am unable to tell, at this point. (And again, apologies if I'm wrong...) My frustration could not have been more obvious. An actual person would have at least presented an opportunity for an alternate means of "real time" resolution. I've used Dropbox for WELL OVER A DECADE. Initially just uploading direct to the cloud, with the FREE storage, but then, as my needs changed, PAYING for a plan that allowed 2TB. Then, as I required even larger space for the massive audio projects I'm involved with (with a giant team of people around the globe), I PAID MORE to add another 1TB. Routinely on different online forums (including Facebook composer forums, composer groups, etc.), people often ask the question, "Who should I turn to for online storage that synch's files directly with my local?" For YEARS I recommended Dropbox. Ignoring the people that would then jump into the conversation saying "No, Dropbox is horrible, you should use 'blankety blank' instead." Well guess what? I'm now of the opinion that Dropbox is, sadly [*choose your own derogatory term*], and wish I'd heeded the words of my massive list of peers in the audio / entertainment world.
Solved
GoodNewsBears
4 days ago Place Apps and Installations
583Views
0likes
6Comments
Dropbox Backup: end-to-end encryption for smaller plans?
I only discovered this feature tonight. It doesn't seem to be available for free. Fine, Dropbox Plus up to 2TB for $119.88. That's competitive with others I'm considering. Eight months ago it was still Beta. Is it a decent alternative to Backblaze or Carbonite? I'm not so sure. For one, thing, I don't see support for zero-knowledge backups. Thoughts, folks?
tbc
8 days ago Place Apps and Installations
32Views
1like
1Comment
How to back up Dropbox into an external server?
I am looking for an App that will let me backup Dropbox for Business into external server. I found that I can use Synology Drive Client to do back up into my NAS server. But the process is very slow. We do have Back Up through DropBox. But I am looking for additional option to external media. In my case a NAS server. Any suggestions?
Amit_Shachaf
9 days ago Place Apps and Installations
363Views
0likes
3Comments
What is the empty cloud icon next to my files on my Mac, and how to remove it?
Buongiorno e buona domenica. Ho un problema con il mio Mac e la mia app di Dropbox. Finito l'ultimo aggiornamento del mio Mac, improvvisamente al riavvio mi ritrovo tutti i file e le cartelle (che erano sulla mia scrivania visibili in modalità off-line) con una piccola nuvoletta vuota in basso a destra. Ho letto che è indice di sincronizzazione con dropbox, ai quali posso accedere solo se sono on-line. Premesso che io vorrei disinstallare dropbox , ma vorrei capire come interrompere questa sincronizzazione e riportare i file e le icone allo stato originale senza nessuna nuvoletta e che essi siano visibili off-line come file archiviati sul disco rigido del mio Mac Grazie a chi saprà aiutarmi
buygo
11 days ago Place Apps and Installations
80Views
0likes
1Comment
Moved my "user" folders from C: to D: and my Dropbox location also to D: but Dropbox backup fails
Hi, I've just moved all my user folders (Documents, Music, Pictures etc..) from the C: drive to D:. I've copied the same path format (eg. C:\Users\smartmove77\Documents is now D:\Users\smartmove77\Documents). I have then changed my dropbox location to the 😧 drive. I have tried to setup the Dropbox Backup function but when I choose all the folders it's showing the following: Strangely the Pictures directory appears to be accepted but all the others are not. How do I proceed from here? Many thanks.
smartmove77
13 days ago Place Apps and Installations
133Views
0likes
3Comments
How can I have my Dropbox folder on an external drive with macOS on File Provider?
What is the deal withExternal drive support for Dropbox for macOS on File Provider, as described in this article? https://help.dropbox.com/installs/mac-external-drive-support I am on the latest macOS Sequoia 15.0.1 and latest Dropbox client v210.4.4854. I have an USB external drive, AFPS-encrypted. After I go through the steps described in the article - Dropbox is no longer in File Provider mode, and it shows as "ineligible" in Preferences. What I am missing here? The article vaguely mentions this being in "Beta". How do I get this working?
ctyrider
16 days ago Place Apps and Installations
875Views
0likes
17Comments
See the Dropbox backup folder on desktop
For Dropbox backup. I believe we used to be able to see these backed-up files within the Dropbox desktop/file system... but it's now only available in the browser. It was really useful to be able to easily access local files across my devices seamlessly, just through my file system without having to go on web!
matthewzammit
20 days ago Place Apps and Installations
279Views
1like
5Comments
Duplicating my whole computer just to back it up?
I'm sorry if this is a stupid question. I want to back up my computer, so I installed Dropbox but am I understanding it right that I need to put everything I want backed up in that folder? Because I'm effectively duplicating everything on my computer by doing that, and I don't have enough memory. Also that's ridiculous. Or am I misunderstanding?
Altt
20 days ago Place Apps and Installations
162Views
0likes
2Comments
How do I see files uploaded via "Dropbox Backup" on my iPhone?
On my Mac in addition to the regular Dropbox folder, I also have my Desktop and Documents folder syncing to Dropbox. That's all fine, but I don't see how I can see/access those files from the Dropbox iPhone app. Can this be done? Here's a screenshot of what it looks like on the Mac: [email removed as per Community Guidelines]
bgreenstone
30 days ago Place Apps and Installations
312Views
0likes
5Comments