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eli104's avatar
eli104
Explorer | Level 4
8 months ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
Desktop
Error Messages
Install
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi eli104, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

eli104's avatar
eli104
Explorer | Level 4
8 months ago
I do have a VPN for my company (Watchguard), it's the same one I have been using for the past 12 years without issue. HOWEVER, Dropbox does not connect even when first booting into Windows, BEFORE I turn on the VPN!
  • eli104's avatar
    eli104
    Explorer | Level 4
    8 months ago

    Oh, and BTW... I also use the VPN on the MacOS side, with no problem! 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey eli104, thanks for the additional info.

       

      What exactly do you see when you hover over the Dropbox icon in your system tray?

      • eli104's avatar
        eli104
        Explorer | Level 4
        8 months ago

        Yeah... there is NO Dropbox icon. it was the first thing I looked for, and not seeing it, I went to launch the App (thinking it had not started and boot), but it would not boot or be found,. Which is why I tried to reinstall.

         

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