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Forum Discussion

Jim37's avatar
Jim37
Explorer | Level 3
10 months ago

Retrieving Numbers files

I have used Dropbox for several years but, as of this morning, I receive a “deleted by another account” message when accessing Numbers files on my iPad and I get logged out of Dropbox. 

Anyone know of this problem? I have uninstalled and reinstalled Numbers and Dropbox.

iOS
Mobile
  • BenDBX's avatar
    BenDBX
    10 months ago

    Hi Everyone,

     

    Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

     

    Regards,

    Ben

  • HansLA's avatar
    HansLA
    New member | Level 2
    10 months ago

    Hi, Jim

     

    Same issue here. Removed Dropbox, Files and Numbers. Do you use AppleID to login to Dropbox. Oddly I have a second dropbox on another iPhone and no issues. 

     

    Do other file types (jpg, PDF) show same issue or is it limited to umbers only?

     

    • Jim37's avatar
      Jim37
      Explorer | Level 3
      10 months ago

      I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        10 months ago
        Jim37 wrote:

        I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

        Can you access the files via the Dropbox app itself Jim37 ?

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