You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AreSquare's avatar
AreSquare
Explorer | Level 3
3 months ago

Some folders are not appearing in the Dropbox app on the iPhone

I'm new to this community so I'm not sure if this is the right category.  I have a big Dropbox account online and LOVE it.  I have many folders that I backup there.  I have a specific DB folder on my...
Desktop
Install
iOS
Mobile
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi AreSquare, thanks for messaging the Community.

 

Could you clarify what you mean by this? Are the folders missing when viewing the Dropbox account in the Dropbox mobile app?

 

A screenshot showing the difference between the mobile app and the website would help greatly!

AreSquare's avatar
AreSquare
Explorer | Level 3
3 months ago

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the images. Could you let me know what those sync icons are on the files, as they don't appear to be Dropbox icons? A more zoomed in image would help greatly.

    • AreSquare's avatar
      AreSquare
      Explorer | Level 3
      3 months ago

      I also back files up on Carbonite.  Those are Carbonite backup status indicators.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Could you try quitting Carbonite to see if this helps show the syncing status of those files?

         

        Do you use selective sync as well to prevent folders from syncing to your desktop machine?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!