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Forum Discussion

Hakan B.'s avatar
Hakan B.
Helpful | Level 7
3 years ago

Submenus on Dropbox application are not working under KDE/Linux.

Hello,

 

I'm having a problem with submenus on the Dropbox application's submenus on KDE based systems.

 

I personally use two Debian bookworm installations. One is running XFCE4, and the other is running KDE as their desktop applications. When I right click to the Dropbox application's tray icon, the menu opens as usual. On the KDE system, the submenus for "Snooze notifications" and "Recently changed files" refuse to open. On the XFCE4 system, they work as expected.

 

This issue is going on for at least a year as of today, so it's not limited to Debian Bookworm release.

 

Any help will be greatly apprecialted.

 

Cheers,

 

H.

Desktop
Linux
Setting up the apps
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Hakan B., let's see what we can find on this together!
     

    Have you checked that the device facing this matches all the criteria as mentioned here? Can you also give me some more details about the device's specifics?

     

    It'd be of great help if you could send any screenshots demonstrating what you just mentioned, so I can have a clear visual of this too.

     

    Keep me posted, and we'll take it from there. 

    • Hakan B.'s avatar
      Hakan B.
      Helpful | Level 7
      3 years ago

      Hello Megan,

       

      Sorry for the late reply. Here's a rundown of the checklist:

      • Ubuntu 14.04 or later: Running Debian 11+, which is way newer, and is the foundation for Ubuntu itself.
      • Glibc 2.19 or later: Running on Glibc 2.33.
      • The latest Dropbox app for Linux: Running v146.3.4795, which is pretty recent if not latest, and the problem is persistent for some time.
      • Running on ext4 filesystem (both the daemon and the stored files are on ext4 disks)
      • I'm running KDE, however:
        • GTK 2.24, GLib 2.72, Libappindicator is present.

       

      I'm running both KDE and Dropbox for a very long time (more than a decade), however this problem was not present back then. The situation can be seen from the screenshot below:

      Account name is masked for privacy reasons.

      Neither Recently Changed Files, nor Snooze Notifications menus present their submenus. Waiting, clicking, double clicking, etc. doesn't produce the submenus that should be present. Other than that Dropbox is working as it should.

       

      Thanks for help again,

       

      Cheers,

      H.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Hakan B., sorry to jump in here, but it seems that you're running a beta version of our desktop app. Could you see if the issue persists with our latest, stable version found on this page?

         

        Just make sure to toggle off the 'early releases' from your account's settings before moving forward with the reinstall. 

         

        If the issue persists, you can try using one of the supported desktop environments. 

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