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Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey modelling architecture, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the app's exact status as shown in your taskbar at the moment?

 

If you happen to be running 3rd party apps that might be looking at your files on your computer, you may want to take a look at this discussion too.

 

In any case, please keep me posted!

  • modelling architecture's avatar
    modelling architecture
    Explorer | Level 4
    2 years ago

    thanks for getting back to me. Please see image. this is also happening on my

     

    laptop.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the extra screenshot, modelling architecture!

       

      Did you recently have an OS update, by any chance? 

       

      Also, what’s the app’s current app version? You can check this by hovering over the small Dropbox icon in your system tray.

      • Ioan Vlad V.'s avatar
        Ioan Vlad V.
        Helpful | Level 6
        2 years ago

        Any updates on this? I have the same issue with the explorer icons.

        New system. Clean installation. Windows 11 Pro version 22H2. 

         

        Explorer Dropobox-specific icons missing. 

        Is it theme-related?

        Tried with different Windows 11 themes, but with no luck.

         

        Please further advice. 

        Thank you.

         

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