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Ripples88's avatar
Ripples88
Explorer | Level 4

I have the same issue.  No sync icons displaying either in Files Explorer or Dropbox online.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Ripples88. The Dropbox website doesn’t show any syncing icons anyways, so it’s normal to not see any there.

 

Regarding your desktop app though; are you seeing the Dropbox icon in your system tray?

 

Can you let me know your app’s version and its syncing status? 

  • Ripples88's avatar
    Ripples88
    Explorer | Level 4
    6 months ago

    Hi Nancy, Thanks for your reply.  Brent from Dropbox tech support had said that apparently if one is also using OneDrive, (which I am), Windows imposes a restriction.  

    Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.
    If there are more than 15, then the Dropbox icons or context menus may not show. To fix this and move the Dropbox sync icons to the first 15 positions....Follow the steps in the following article to open your Windows 10 registry editor (applicable to Windows 11 also):
    - https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11 

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