Forum Discussion

Tim Fortugno's avatar
Tim Fortugno
Explorer | Level 3
7 months ago

The Dropbox app on my iPad keeps crashing every time I edit a Word document.

I tried to delete and reinstall my Dropbox App however it crashes while editing my document. It just started crashing recently. Interestingly, it DOES NOT crash on my iPhone or desktop. 
edit
iOS
Mobile
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Tim Fortugno, thanks for bringing this to our attention.

 

What type of file are you trying to edit on the Dropbox mobile app on the iPad?

 

What OS version are you running there?

 

This will help me to assist further!

Tim Fortugno's avatar
Tim Fortugno
Explorer | Level 3
7 months ago

Thank you for the response. I’m editing WordDoc. The OS is up to date 17.6 The confusing part is ONLY my iPad Dropbox crashes and not my desktop or iPhone. I can edit the WordDoc on any device without crashing accept my iPad. Yet, each device will sync properly and accurately with the latest updates. For some particular reason, my iPad DropBox App crashes (within 2 mins) when I try to edit. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Have you tried clearing the app's cache since you first noticed this Tim Fortugno? 

    • Tim Fortugno's avatar
      Tim Fortugno
      Explorer | Level 3
      7 months ago

      Yes ... I tried to uninstall and reinstall too. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hope it's alright to chime in, Tim Fortugno. 

         

        Is the Dropbox app throwing any errors upon crashing? If yes, can you send us a screenshot?

         

        Also, you’re editing the Word document via the Microsoft app on your iPad when this happens, correct? Have you also reinstalled the Microsoft app in the meantime? 

         

        Let me know if I’ve misunderstood something.

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