Forum Discussion

Nicolas Koutsikas's avatar
Nicolas Koutsikas
New member | Level 2
2 months ago

The signature option is not available online on MacOS

with a BUSINESS profile the "signature" option is available on IPAD but not on MACos or online   
Dropbox Sign
Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Nicolas Koutsikas, thanks so much for your patience so far.

If you don't mind, I would like to have you try a few more things to better understand the root cause of this issue.

You mentioned that the option to send a signature is available on your iPad. Can you try to create and send one when using it? Do you get an error when trying to do so?

Also when you visit this page, do you see the "Getting started" steps there? Can you follow them -if you haven't already- and then try to send a Signature request?

Nicolas Koutsikas's avatar
Nicolas Koutsikas
New member | Level 2
2 months ago

in the pad the signature botton exist,the preparing of the request of signature but yu click to send there is an error.

 

What about the PC? 

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