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rduff's avatar
rduff
Explorer | Level 3
11 months ago
Solved

The sync icons on my Windows computer seem to have changed

Why have the synced icons on my PC changed from a green circle with a tick (Available on this PC) to a solid green circle with a tick (Always available on this PC) when I haven't changed anything? Ne...
desktop
Dropbox Basic
GUI
Windows
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for the update, rduff!

     

    These actually don't look like Dropbox sync icons; do you happen to have OneDrive enabled? It looks like it might be interfering with your Dropbox files.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for reaching out to the Dropbox Community, rduff.

 

Would you mind sending us a screenshot of how the icons look?

 

Do they seem different than the ones you see in this Help Center article?

 

Keep me posted!

rduff's avatar
rduff
Explorer | Level 3
11 months ago

 

See attached. The new files are those with the solid green circle...and that icon is not shown in the Help Centre article!

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for the screenshot, rduff.

     

    These are indeed a couple of Dropbox sync icons that already existed; would you mind checking the article I linked in my previous reply for additional info on the sync icons, and let me know if you have any questions?

    • rduff's avatar
      rduff
      Explorer | Level 3
      11 months ago

      Sorry...yes you're right the icons do exist. But why are new documents being synched this way and not existing ones? I haven't changed any settings

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hmm, if you go to the "sync" tab in your Dropbox preferences, what's the selected option for syncing new files?

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