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beaniew
8 months agoHelpful | Level 5
Ubuntu 23.10 - No menu
Ubuntu there's no menu for Dropbox, when I right click the App indicator in the top bar (see image) › dropbox version Dropbox daemon version: 195.4.4995 Dropbox command-line interface...
- 8 months ago
Walter
Dropbox Staff
Hi there beaniew - sorry to hear about this.
Have you ensured that your device meets the minimum requirements as outlined here? If this persists after rebooting your computer, could you reinstall the app and let us know how it goes?
Thanks!
beaniew
8 months agoHelpful | Level 5
Hi Walter,
I've reinstalled and restarted as suggested, here's the error logs that comes up when running "dropbox start" :
in /home/ben/programs/
› dropbox start
Starting Dropbox...dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/cryptography.hazmat.bindings._openssl.abi3.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/cryptography.hazmat.bindings._padding.abi3.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/apex._apex.abi3.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.QtCore.so'
Dropbox isn't running!
Done!
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.sip.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.QtGui.so'
dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.QtWidgets.so'
in /home/ben/programs/
› dropbox: load fq extension '/home/ben/.dropbox-dist/dropbox-lnx.x86_64-195.4.4995/PyQt5.QtDBus.so'
(dropbox:36124): LIBDBUSMENU-GLIB-WARNING **: 17:26:07.079: About to Show called on an item wihtout submenus. We're ignoring it.
The software seems to work, just not the App indicator in Ubuntu 23.10.
Possibly a dependency issue here perhaps??
- beaniew8 months agoHelpful | Level 5
Seems related to this issue here -> https://github.com/pop-os/pop/issues/2788
- beaniew8 months agoHelpful | Level 5
- FeRDNYC7 months agoHelpful | Level 6
beaniew That's very strange — without that extension, you shouldn't even have had an icon there. That extension is the thing that provides the system tray itself, for Dropbox to show up in.
I do have that extension installed, on Fedora 40, and the situation is the same as you originally reported — nothing happens when I click the icon. When I deactivate the extension, the Dropbox icon disappears entirely, as I'd expect.
- FeRDNYC6 months agoHelpful | Level 6
beaniew wrote:Seems related to this issue here -> https://github.com/pop-os/pop/issues/2788
I don't think this is actually related to that issue, because it just affects the contents of the menu, not whether it works at all.
(In other words, even after restarting the AppIndicator extension, the Dropbox menu on my system always shows "Connecting..." and is missing several additional menu items that it used to contain. That's libdbusmenu-glib4 #2788. But the fact that it doesn't come up AT ALL until the AppIndicator extension is restarted is something new/different.)
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