You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JayBee1711's avatar
JayBee1711
Explorer | Level 4
8 years ago

undo changed folder name

Hello,

 

the dropbox folder in finder on my macbook has a new name (dropbox (...)) since I tried the business version. Now I quitted the business version, but that name stays and I can't change it because the name "dropbox" would be already in use (but I can't see it anywhere). Is there anyone who knows the solution to this?

 

Thx!

Setting up the apps
  • Jane's avatar
    Jane
    8 years ago

    Hey JayBee1711, 

     

    Thanks for following-up! Here are the steps: 

     

    #1. Unlink the Dropbox desktop application. Once you do, Dropbox will prompt you to sign in. Please don't sign in just yet and close the Dropbox application.

     

    #2. Open your Terminal app (Located at /Applications/Utilities/Terminal)

     

    #3. Copy and paste the following line to display hidden files on your computer:

     

    defaults write com.apple.finder AppleShowAllFiles YES

     

    Then press Enter.

     

    #4. Go to where your "Dropbox (JaneACompany)" folder is located the delete the grayed out "Dropbox" folder shortcut from there:

     

    - Open a Finder window.
    - Navigate to the folder path where you have your "Dropbox (JaneACompany)" folder.
    - Delete the grayed out "Dropbox" folder shortcut from there.

     

    #5. In Finder, rename your "Dropbox (JaneACompany)" folder to just "Dropbox".

     

    #6. In the Terminal app, copy and paste the following line to re-hide hidden files in Finder:

     

    defaults write com.apple.finder AppleShowAllFiles NO

     

    Then press Enter.

     

    #7. Restart Dropbox from Applications and sign in to your account.

     

    Hope this helps you resolve this issue. If you have further questions, please let me know in your reply, I'd be glad to follow-up! 

     

    Kind regards, 

    JaneA

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey JayBee1711, 

     

    Thanks for reaching out on Community for that!

     

    I'd be glad to work on that with you. Just a quick question, are you on a mac or on a Windows computer? 

     

    Looking forward to hearing back from you. 

     

    Kind regards, 

    JaneA

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey JayBee1711, 

         

        Thanks for following-up! Here are the steps: 

         

        #1. Unlink the Dropbox desktop application. Once you do, Dropbox will prompt you to sign in. Please don't sign in just yet and close the Dropbox application.

         

        #2. Open your Terminal app (Located at /Applications/Utilities/Terminal)

         

        #3. Copy and paste the following line to display hidden files on your computer:

         

        defaults write com.apple.finder AppleShowAllFiles YES

         

        Then press Enter.

         

        #4. Go to where your "Dropbox (JaneACompany)" folder is located the delete the grayed out "Dropbox" folder shortcut from there:

         

        - Open a Finder window.
        - Navigate to the folder path where you have your "Dropbox (JaneACompany)" folder.
        - Delete the grayed out "Dropbox" folder shortcut from there.

         

        #5. In Finder, rename your "Dropbox (JaneACompany)" folder to just "Dropbox".

         

        #6. In the Terminal app, copy and paste the following line to re-hide hidden files in Finder:

         

        defaults write com.apple.finder AppleShowAllFiles NO

         

        Then press Enter.

         

        #7. Restart Dropbox from Applications and sign in to your account.

         

        Hope this helps you resolve this issue. If you have further questions, please let me know in your reply, I'd be glad to follow-up! 

         

        Kind regards, 

        JaneA

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!