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Forum Discussion
URL to link account in Linux does not work
I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work. I can relaunch dropbox and it brin...
Hi all,
Thanks everyone who submitted tickets (and also the ones that helped here with info).
We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.
We can definitely look into it that for you if that's the case.
Thanks again!
Sam
Walter
Dropbox Staff
Dropbox StaffHi there muxxum, sorry to hear you're having issues with this.
Can you please let me know if you're getting a specific error and send us a screenshot so that we can have a visual too?
Also, if you're on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?
Let me know and we'll take it from there.
Having 3 devices linked turned out the be the problem. I didn't think to check that because the page that was coming up just said invalid URL. It gave absolutely no indication of there being any other cause so I was thinking something was going wrong with the software rather than it being too many devices. Without a meaningful error it meant nothing other than dropbox wasn't working.
I don't have a screenshot of the page because it worked after I removed a device. But it was a generic picture on the page with the text under it saying, "Invalid URL. Please check your client for a new one."
I did a google search and I found a picture of the page someone else posted. It's a quite terrible error message given what the problem was.
A meaningful error would go a long way to helping customers, free tier or paid.
I am having this problem as well, and I am not on basic. I have at least 10 computers synced to my account, a mixture of Mac OS, Windows and mostly Linux. I have never had any problems until the last few days, in which problems have been rampant in Linux. Prior dropbox installations have trouble syncing, and new installations return a bad URL when trying to connect to the account for the initial sync. I have tried this at least 5 times using different distros (Mint, Ubuntu, Debian) and the result is the same. I see from other recent messages online that its happening to people regardless of flatpak or nautilus installs. This seems like a massive error and that it has been lingering for a week without a fix is astonishing. Years of using dropbox headache free, and now it won't install!
The error simply states "
Error
Invalid URL. Please check your client for a new one."
Same problem here. I am not on basic, paying an annual fee. If my linux notebook cannot connect to dropbox, I have to do a change:
- either change to windows,
- or, change my cloud storage from dropbox to something else
Obviously we linux people will choose the second one.
Dropbox Support and Dev teams please give us a solution, or we'll find our own solutions to drop this unconnectable dropbox.
UPDATE
Today after starting my computer where it asks again to connect, I was directed to a page explaining the 3-device limit and proposing to unconnect / suign-out the older devices. I did and now it works fine.
- I have only 2 enabled devices.
Same problem here.
1 -
2 -
3 -
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5 - I have only 1 macOS device
I upgraded Kubuntu to 23.04 from 22.04 and I'm getting now the error on Chrome Browser. My laptop still running 22.04 and has not a problem. I have only one device registered in my account.
@walter
This is not the solution and should not have marked as it.
- This is not a solution!
This is not solved. I'm having the same issue in Ubuntu, Pop! OS, and Fedora. If I use the command line client to link I get a different link every five seconds. I don't think it used to do that, it used to be the same link over and over. Something is very wrong here and it's preventing me from attaching a new laptop to my Dropbox account.
Also, I'm on a family account, no limit to three devices for me, and I've confirmed I have no outdated devices attached to my account.
