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Forum Discussion

muxxum's avatar
muxxum
Helpful | Level 5
2 years ago

URL to link account in Linux does not work

I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work.  I can relaunch dropbox and it brin...
Desktop
Install
Linux
Web
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    Thanks everyone who submitted tickets (and also the ones that helped here with info). 

     

    We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.

     

    We can definitely look into it that for you if that's the case. 

     

    Thanks again!

    Sam 

     

     

     

     

BKV's avatar
BKV
Helpful | Level 5
2 years ago

Thanks for the reply but obviously it's not the right one. More and more people are reporting this issue. FYI in my case it's occurring on a freshly reformatted computer with Ubuntu as OS and it's only the second device connected under this account. Furthermore, your website is extremely slow; not sure if it is linked but it shows there are issues at your end. Thanks to resolve and notify when done.

  • 7OD's avatar
    7OD
    New member | Level 2
    2 years ago

    Same here.

    I'm in the basic plan and (now) on a fresh installation of Ubuntu-MATE.
    Dropbox downloaded an installation into ~/.dropbox-dist sucessfully.
    Starting the client did open a browser pointing to `https://www.dropbox.com/cli_link_nonce?nonce=xxxxxxxxxx`
    But each time the message was: "Ungültige URL. Bitte finden Sie die Korrekte heraus." (meaning: Invalid URL. Please find out the correct one.)

     

    I already had unlinked all devices, but one.
    So this is not the problem.

     

    Finally, by incident, I managed to link my new installation.
    After multiple reboots and multiple refreshes of the browser when saying "invalid URL" the Dropbox web UI came up.

    It seems to me that there is a race condition, the generated URL is not valid yet when the browser opens.
    This would correlate to the experience of a slow server stated by other users. Or maybe the time window of the generated nonce is to little.

     

    Please:
    * Could you pass this on to your development team
    * Consider Linux as a still important platform

     

    Best regards

     

    • jcator's avatar
      jcator
      New member | Level 2
      2 years ago

      I have the url error constantly now. I have one laptop, before the url error it keeps detecting the same laptop randomly as new device when the URL does work.

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