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Forum Discussion
andydbarker
6 months agoExplorer | Level 3
Version 378.1.2 running on Android 9. The app will not launch. Thoughts?
Hi Version 378.1.2 running on Android 9, phone is an Honor Play COR-L29 The app will not launch... any ideas? Are others experiencing issues? Andy
- 6 months ago
Hi andydbarker, let's jump right into this!
It might sound trivial, but have you tried uninstalling the app temporarily?
Once you do that, please re-start your phone, and then install it again. If you notice the same behavior then, please let me know.
Thanks a bunch!
Megan
6 months agoDropbox Staff
Hi andydbarker, let's jump right into this!
It might sound trivial, but have you tried uninstalling the app temporarily?
Once you do that, please re-start your phone, and then install it again. If you notice the same behavior then, please let me know.
Thanks a bunch!
- andydbarker6 months agoExplorer | Level 3Thanks, I will give that a try, I'm abroad at the moment so I'll have to find a café with decent Wi-Fi to do it. I will let you know though.
Andy- Megan6 months agoDropbox Staff
Take your time, no need to worry andydbarker!
Just give us a shout and let us know the results once you've tried it.
Take care!
- andydbarker6 months agoExplorer | Level 3Worked a charm, thanks for your time and suggestion.
Andy
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