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andydbarker's avatar
andydbarker
Explorer | Level 3
6 months ago

Version 378.1.2 running on Android 9. The app will not launch. Thoughts?

Hi Version 378.1.2 running on Android 9, phone is an Honor Play COR-L29 The app will not launch... any ideas? Are others experiencing issues? Andy
Install
Mobile
  • Megan's avatar
    Megan
    6 months ago

    Hi andydbarker, let's jump right into this! 

     

    It might sound trivial, but have you tried uninstalling the app temporarily? 

     

    Once you do that, please re-start your phone, and then install it again. If you notice the same behavior then, please let me know. 

     

    Thanks a bunch!

andydbarker's avatar
andydbarker
Explorer | Level 3
Thanks, I will give that a try, I'm abroad at the moment so I'll have to find a café with decent Wi-Fi to do it. I will let you know though.

Andy
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Take your time, no need to worry andydbarker!

 

Just give us a shout and let us know the results once you've tried it.

 

Take care!

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