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Forum Discussion

ponge77's avatar
ponge77
Helpful | Level 6
7 months ago

Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.

I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time. I synced dropbox file...
Desktop
dropbox business
Windows
  • ponge77's avatar
    ponge77
    6 months ago

    Hi

     

    I figured out finally what was the cause of this slowness of my dropbox.

    I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.

    I closed web browser with youtube and the speed of accessing dropbox went up.

    So conclusively its more likely my graphics card problem.

    You can close the case.

    Thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey ponge77, let's jump right into this! 

 

If you locate your local Dropbox folder, right click on it and check its Properties approximately how many files do you see there? 

 

Also, if you try to quit the app temporarily, and then access the same content do you notice a difference? 

 

Let me know more, and we'll take it from there!

  • ponge77's avatar
    ponge77
    Helpful | Level 6
    6 months ago

    Hi

     

    I also tried to uninstall dropbox app and test many times but all the same as no change.

    The size of the folder is 78.4GB

     

    Additionally, this messege appeared recently and never goes off or finish in right cornor of bottom taskbar.

     

    Thanks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey ponge77, does this only happen with your Dropbox folder and no other folders on your computer?

       

      Also, if you close the Dropbox app and try to replicate the issue, does it persist?

      • ponge77's avatar
        ponge77
        Helpful | Level 6
        6 months ago

        Hi

        I used to keep all the local dropbox files and folders remain, and only try to index them everytime I reset my dropbox app due to slowness issue.

        I suspect that might be the cause so last night I removed all the saved local files and folder and reset my dropbox app from nothing.

        Now it looks ok to me without any remained sync stuff on my taskbar.

        I will keep using it for a while and if it happens again, I will come back to you.

         

         

        Thanks.

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