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CurlyVole's avatar
CurlyVole
Explorer | Level 4
3 years ago

"Authorized access token" expiring fast? (Allway Sync problem)

Hello everyone, I'm using a third party software (Allway Sync) to sync files with my dropbox. Since a couple weeks I have the problem that the app loses access to the Dropbox and I need to obtain...
Sync
Third Party Integrations
  • Rich's avatar
    Rich
    3 years ago
    CurlyVole wrote:

    Since a couple weeks I have the problem that the app loses access to the Dropbox and I need to obtain a new Authorized Access Token at least once a day.

    Dropbox retired the ability for an app to get a long-lived access token. The app developers will need to update their apps to use short-lived and refresh tokens going forward. Contact the developer and pass them the following link.

     

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi CurlyVole, thanks for messaging the Community.

 

This sounds like there might be an issue with the third party app and the code it uses to access the Dropbox API.

 

I'd recommend getting in contact with them directly with this information for them to investigate further.

 

Keep me updated with any details!

  • CurlyVole's avatar
    CurlyVole
    Explorer | Level 4
    3 years ago

    Hi Jay,

     

    I got in contact with the third party app support and they advised my a clean re-install of the app. Which didn't help.

    They also told me they weren't able to reproduce the error on their testing systems.

     

    I have no idea how exactly this authorization process works. But is it possible this is somehow related to my dropbox account? I removed AllwaySync from the lists of connected apps and connected it again but that didn't help. 

     

    Additional info that might be relevant: I have the same issue on two different Win11 PCs. When I set up several synchronization jobs I need to obtain a new token for each of the jobs seperately.

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the info, are you only getting this on Windows 11 devices, or also for other devices?

       

      As you've disconnected and reconnected it successfully, it does seem like the app developers would need to contact the Dropbox team for assistance.

      • mayanoglu's avatar
        mayanoglu
        New member | Level 2
        3 years ago

        Hi,

        I have the same problem with Allway Sync on a Windows 11 laptop. It happens every time I turn my system on.

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