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Solved
Can’t edit Dropbox files in Excel anymore. Get an error about the file not being able to open.
I’ve always been able to open an Excel file in Dropbox to edit it. It was very simple…click the file, click Open In, choose Excel, make my edits, click “return to Dropbox”, refresh, and the file now had my edits. Now, however, when I click on Open In, choose Excel, I get a message that says “sorry, something went wrong and the file can’t be opened”. Super frustrating. I’ve signed out and back in, unlinked and relinked Excel Online on the actual Dropbox website, not the app. Have searched Dropbox help. I have a Microsoft 365 account, so I’ve also tried logging in and out of it. I’ve gone through setting on both applications, but no matter what I do, I no longer am able to edit this file, which means I have to upload and replace the file whenever I need to make changes. The file is shared, but I need to share it. Please help.
Hi there Pamelade - sorry to hear you're having issues with this.
If I understand this correctly, it sounds like you're using your mobile to edit the content, right? If not, feel free to clarify.
Can you clarify your OS and the version of the Dropbox app you're using? If you could also send us a screenshot of the exact error you're getting, I'd appreciate it.
Cheers!
- Megan
Dropbox Staff
Hi there Pamelade - sorry to hear you're having issues with this.
If I understand this correctly, it sounds like you're using your mobile to edit the content, right? If not, feel free to clarify.
Can you clarify your OS and the version of the Dropbox app you're using? If you could also send us a screenshot of the exact error you're getting, I'd appreciate it.
Cheers!
Thank you so much for responding. Everything suddenly just started working. I had closed all my open windows on the iPad and restarted it, which I’d done before, but it worked this time.
