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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
On Gmail app, not able to attach files from Dropbox app. Get error message saying not able to attach.
These are my files on Dropbox not shared files with restricted access etc. Facing this issue recently only.
OS and apps are all updated to the latest version. Tried uninstalling and reinstalling Dropbox too. Still doesn't work.
Mobile : Samsung S21 Ultra
These are my files on Dropbox not shared files with restricted access etc. Facing this issue recently only.
OS and apps are all updated to the latest version. Tried uninstalling and reinstalling Dropbox too. Still doesn't work.
Mobile : Samsung S21 Ultra
Jay
Dropbox Staff
Dropbox StaffHi gogettervj, I've merged you to this post, please could you try the troubleshooting above to see if this issue persists in other apps or different file types?
I usually attach pdf files from gmail. It used to work in the past but not now.
On the other hand, I open a pdf file or select few files from one folder on dropbox, then click share, it works perfectly.
- Yes, we can attach files sharing from Dropbox or other folders. Just not Gmail.
- Hannah
Hey gogettervj and Me420, thanks for the additional info.
Can we send you an email, so we can look further into this?
- Sure. Google's special team look into it, however they're never gave me a solution either. I'm about ready just to get rid of this Google Pixel.. Don't get me wrong, this Google pixel 6a and all the ones previous were able to attach files just recently started having a couple months ago and nobody at Google has a solution.
