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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi nilscbnelson, sorry to hear you're having issues with this.

 

Could you please clarify how exactly you're doing this and send us a screenshot of the error you're getting as well?

 

Also, what is your device's exact OS version and the version of the Dropbox mobile app installed there?

 

When it comes to getting in touch with our support team, have you checked your available options on this page?

 

Keep me posted please!

nilscbnelson's avatar
nilscbnelson
Explorer | Level 3
2 years ago
Yes, I have contacted Dropbox support via email and they were not helpful and have not responded.

Where can I send you a screenshot? The error reads "can't connect to Dropbox, make sure you are online or try again later"

I have saved the files for offline use.

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