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Forum Discussion

bluebell's avatar
bluebell
Explorer | Level 4
5 years ago

Can't import files into Procreate from Dropbox.

want to import files into procreate from my dropbox,  files are suddenly not there anymore

the dropbox little icon is not there at all

 

Mobile
Third Party Integrations
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for the screenshots bluebell!

    Can you try the following to see if it will allow you to see Dropbox as a location for importing items:

    1. Open the Files app.
    2. In the top right corner, tap "...".
    3. Choose "Edit"
    4. Toggle on Dropbox as a location.

    Let me know if that does the trick!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey there bluebell, I hope you're having a good day so far!

    I'm assuming that you're currently having this issue with the mobile app, as (from what I know) Procreate is an app for iOS devices, is that right?

    As a first step, please can you make sure that you're running the most up to date versions of both apps. Can you let me know which version of Dropbox you're using?

    Also, can you let me know if you're trying to import the files directly from the Dropbox app, or is this through the Files app listing of your Dropbox files?

    Please feel free to send me a screenshot (excluding any personal info) of where you're running into this issue.

    Let me know what you find!

  • bluebell's avatar
    bluebell
    Explorer | Level 4
    5 years ago
    Thank you,  My Ipad has just been updated this weekend  I am on the free dropbox do not know the version  When in Procreate I either add insert or  import there is no dropbox for me to add the files from as you can see from the image the image from my dropbox is on my pc the files are there but I cannot access them through procreate
    Thanks
    CaroleEdited by moderatorEdited by moderator
    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the screenshots bluebell!

      Can you try the following to see if it will allow you to see Dropbox as a location for importing items:

      1. Open the Files app.
      2. In the top right corner, tap "...".
      3. Choose "Edit"
      4. Toggle on Dropbox as a location.

      Let me know if that does the trick!

      • bluebell's avatar
        bluebell
        Explorer | Level 4
        5 years ago

        Thank you Daphne, that worked such a simple solution so pleased you have helped me

        Carole

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