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Forum Discussion
Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the fo...
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Hi Jay,
Thanks for coming back to me. Unfortunately Epson gave the same answer as you. "It's not us."
It is not an app, it is a printer scanning to drop box and the connection is setup via an online website of theirs called Epson Connect. The website allowed me to make and authenticate a new connection to drop box. This tells me that Epson seems to have no problem "seeing" drop box but as per the error message it seems drop box is not letting the scanned document in.
It really frustrates me when something works on multiple times a day for days and days on end then just stops !
Also frustrating when one party says it's not us it's them and vicer versa.
I can also see someone else is having the same problem.
Walter
Dropbox Staff
Dropbox StaffHey AST2 & RW71 - sorry to jump in here, but could you let us know if you've tried disconnecting the Epson's integration from your connected apps tab and re-connecting it anew if it's listed there?
Also, have you tried rebooting your computer, printer and internet router since you first noticed this?
tried all of that and no luck
What I take away from this, is a lot more people use Epson Quick Connect than Brothers Web Connect. Based on the activity between the two posts. For my sake I hope there is enough noise on the Brother side that it eventually gets fixed as well.
I have the same issue as well.
Same issue here. I have removed the Epson app from the Dropbox page and then restored it from Epson connect, I've edited the Epson Connect destination folder on Dropbox, in EpsonConnect I changed the name "Dropbox" as destination to "Dropbox 2024" and confirmed that this name showed up on my scanner (WF-3620): all of this appeared to work fine, but I still get the error message "Your scan data was received, but not transferred to Dropbox." I've restarted both printer/scanner and computer: no difference.
Bis zum 18.04.2024 hat alles funktioniert, jetzt habe ich auch das Problem.
Hi Walter,
Thanks for jumping in. Will give these a try Monday and revert.
- Walter
Sure thing AST2 - feel free to take your time and have a lovely weekend in the meantime!
Just started having the same issue 2 days ago. Tried resetting epson connect services: unregistered printer, made new dropbox account which it connected to and epson created a new directory within dropbox- so it is communicating to dropbox sort of. Issue seems to be the scanned file is not allowed to be saved to dropbox. I am thinking dropbox changed some security feature.
