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Forum Discussion

AST2's avatar
AST2
Helpful | Level 6
7 months ago

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    7 months ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
DBinBigD's avatar
DBinBigD
Helpful | Level 6
7 months ago

I will create a separate post, but I am having the same Dropbox integration issue with multiple Brother's printers.  It started on May 1st.

Not likely to be a "partner" problem if all partner's experiencing the same thing.  Something changed in their API.  May be a certificate key expired that Dropbox partners were using to access dropbox APIs.

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