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Forum Discussion
Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the fo...
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Today, my Epson Connect can't seem to transfer to Dropbox. It worked yesterday. The big change today was Xfinity sent me a new router/modem, but I connect it with the same SSID and password. Scans to Evernote are working fine, as well as scans to E-mail.
I tried disconnecting Epson Connect from Dropbox, and also deleting it from Epson Connect, and then reconnecting them. Didn't work. The only thing else I can think of is disconnecting for a little while longer, and turning the printer off overnight.
I wanted to see if others are having a problem. I did not have this problem yesterday.
Mark
Super User II
Super User IIThere have been a few people mentioning Epson (and Brother) issues recently.
It seems like they've done some tweaks/updates which have broken things. I suggest speaking to them as the issue seems to be software related.
Mark - the issue isn't with EPSON or Brother. It's with Dropbox, based on invalidated Oauth2 tokens (JWT, etc.).
I don't think the issue is with epson or brother but dropbox. but again I am just frustrated user not assoiciated with dropbox. I am just waiting for a fix as is everybody else.
Same issue here, the fact Epson's Scan to Cloud settings can see my Dropbox file structure proves it's not Epsons issue but Dropbox's
Thx Josh. Wouldn't deleting the connection from Epson connect and re-creating fix a token issue? I tried that and still the same issue 😕
Mark,
How likely is it that two different companies did something to break the connection to DropBox on the same day at the same time?
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