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Forum Discussion

AST2's avatar
AST2
Helpful | Level 6
7 months ago

Connection with Epson Printer just randomly stopped

Hi All,   Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;     I have already carried out the fo...
Third Party Integrations
  • piercosta's avatar
    piercosta
    7 months ago

    It seems that Epson fixed the issue on their end:

     

    • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
      Thank you for using our products regularly.
      We apologize for any inconvenience caused to our users.
      An issue occurred that made Dropbox unavailable during the following times.
      • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
      The problem has now been resolved and you can use the service.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi AST2, thanks for messaging the Community.

 

As this appears to be related to a third party app, we wouldn't be able to provide much assistance on this matter. 

 

Have you tried disconnecting the app from this page and reconnecting?

 

Keep me posted!

cstar's avatar
cstar
New member | Level 2
7 months ago

I've got the same issue and need advice on how to sort it out.  It makes dropbox much less useful if I can't upload scans

  • rsr0813's avatar
    rsr0813
    Helpful | Level 6
    7 months ago

    I also have the same problem. I have two printer/scaners connected to Dropbox from different locations. Both are not working.

    • rsr0813's avatar
      rsr0813
      Helpful | Level 6
      7 months ago

      I recommend the following:
      a) It's in the best interest of Dropbox to engage directly with Epson and Brother to resolve this integration issue. Given that multiple users are experiencing similar problems with Dropbox integration across different printer brands, collaboration between Dropbox and these companies would likely lead to a faster and more effective solution.

      b) As a workaround, I've successfully resolved the issue by utilizing ONEDRIVE and GOOGLE DRIVE to open folders, which have been functioning smoothly for me.

      c) I look forward to hearing from Dropbox as soon as this issue is resolved. It's important for users to stay updated on progress and eventual solutions to ensure a seamless printing and file management experience.

      • danpelo's avatar
        danpelo
        Helpful | Level 5
        7 months ago
        Amen to that… can’t agree more…
        In the meantime, I too have successfully connected to OneDrive.

        Which makes me think: i have OneDrive included in my Microsoft subscription, and yet i pay extra to have Dropbox. And Dropbox denies that there’s a problem and punts the ball back to Epson. If Dropbox doesn’t take its responsibilities and get its act together quick, i may just cancel my Dropbox subscription and stay with OneDrive…

        Food for thought…

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