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Forum Discussion
Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the fo...
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
In other words it appears Dropbox had a security breach that they solved by disconnecting everyone and now they are telling us "sorry and too bad, you are on your own. You fix it" NASTY!
If Dropbox had a security breach the only valid response is to invalidate related keys/tokens.
And the only way to fix our problem would then actually be on Epson/Brother side to get new keys. That´s just how this works afaik.
But we don´t know if this is the case. We only have people making assumptions.
If this would be made more transparent here, people wouldn´t be as angry.
dropbox: By now you should give us some real information. Otherwise we have to look for different solutions.
This appears on Epson Connect page :
- Important Information
Notice of Epson Connect service failure (as of 08:00 (UTC) on Tuesday, May 7th, 2024)
Thank you for using our products regularly.
We are currently experiencing a phenomenon where Scan to Dropbox cannot be used in the Epson Connect service, and we are investigating the cause.
We apologize for any inconvenience this may cause and appreciate your understanding.
What's New
Thank you for using our products regularly.
We are currently experiencing a phenomenon where Scan to Dropbox cannot be used in the Epson Connect service, and we are investigating the cause.
We apologize for any inconvenience this may cause and appreciate your understanding.
I sent this to Dropbox and they replied refusing to accept responsibility for the issues.
Wouldn't stress. It is Drop box losing the customers not Epson. All three of my Epson's are now back on line feeding direct to Sharepoint. Just wish I had done it earlier as now have a back load of re-work thanks to Drop box. Will definitely be yelling and screaming far and wide about how Drop box has let everyone down including all the point above. Lack of accountability, transparency and action. I would just say let it ride. Eventually everyone will switch to one of the many other providers.
- Important Information
