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Forum Discussion
Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the fo...
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
We have successfully used Epson Scan to Cloud to Dropbox folders for 2 years with 3 Epson printers. No more. I read and tried all the "fixes" with no long-term success. The best solution for me so far is to create a new folder in Dropbox and a new scan-to-cloud operation in Epson Connect, then set it up on each printer individually. It functions 50% of the time. Upon failure, I got an email from Epson: "Your scan data was received but not transferred to Dropbox."
CAUSE:
An error occurred during communication between Epson Connect and Dropbox.
SOLUTION:
Try your scan again later. If it still fails, contact Dropbox support or Epson.
I contacted both: Epson is a bot with the exact same response. Dropbox started with a bot but then got a real person. The answer: This is from an outside app that we have no control over. NOT SOLVE
- Mark
Super User II
Epson seemed to resolve this quite quickly (Brother, however, is a different matter), however Dropbox bot is right. It is not a Dropbox fault, it is an Epson one.
Try updating the software on your devices, the issue is that its out of date and using old API keys.
